We offer several of these on-line customer applications:
· On-line order creation
· ERP-ERP order data exchange
· Telemetrics
· Realtime order status
· Complaints information system
· FAQ Product and services knowledgebase

Order Entry, Order Status
All our customer are offered an on-line customer account for this website. Login to the Restricted Area, and the order entry screen is immediately available. Orders are directly entered into our SAP order system. Using the Order Status screen, the customer has direct access to current order status information of all his orders, past and present.
The system also includes methods to directly communicate with our Customer Services Desk contact for any additional questions.

ERP-ERP, Order Data Exchange, Telemetrics and Other information systems
Full integration can be achieved by establishing a direct ERP-ERP data exchange for planning, orders and invoicing. The ERP system of the customer is directly connected to our SAP order system.
The customer stock management can be further improved by Vendor Managed Inventory (VMI), where the customer storage tank(s) is connected via telemetrics to our SAP system. Based on detailed logistical agreement between customers and up to date information from the telemetrics, the order entry procedure is fully automated, leading to logistical optimization for both the customer and the supplier.

Overall, the telemetrics provides detailed information for improving the supply chain by good stock keeping, reduction of logistical costs, and simplification of the customer-supplier interactions.

The on-line customer applications include several other information systems, e.g., the product information knowledgebase, organized as a Frequently Asked Question (FAQ) system; the customer complaints module, where you can react on-line with remarks about product deliveries and where you can see the current status of your complaint.